Elwood Family Dentist

The Elwood Family Dentist is a small private practice, conveniently located just minutes away from Melbourne's CBD. Their primary dentist, Dr Lew Steinberg, is a third generation dentist and has been practising for more than 30 years. The Elwood Family Dentist practice was established in 2010, prior to this they had a clinic in St Kilda. The Elwood Family Dentist team are very committed in providing their patient with the highest professional dental care. With their spa-like environment and friendly service, they want all their patients to leave each visit with a great experience.

1
Month

JUST
Started

2
Month

1.8%
Fail-to-attend rate

18%
Increase in revenue compared to last year

8%
Increase in chair-time utilisation

3
Month

37%
Increase in recall effectiveness

35%
Decrease in Fail-to-attend rate

4.8%
Increase in chair-time utilisation

4
Month

80%
Increase in new patients

25%
Decrease in short-notice cancellations

10%
Increase in chair-time utilisation

5
Month

0.9%
Fail-to-attend rate

6%
Increase in patient revenue

6
Month

0%
Fail-to-attend-rate

Month 4

17/05/2018

This month we have seen an increase in chair-time utilisation of 10%, an increase in workflow compliance of 3%, a decrease in short-notice cancellations by 25% and a massive 80% increase in new patients, hooray! Revenue has continued to be steady since the beginning of the year, by focusing on our recall effectiveness and through following up on our care manager list we should start to see some growth.

Sam our Good to Great consultant suggested we should pay some attention to boosting our Google and Facebook reviews. This has been a recurring topic in our staff meetings, so it was great to have Sam's input. Together we created an email template to send to selected patients, with a link to review our practice. Previously we were only verbally communicating this with our patients. In one month we've already had 4 new reviews as opposed to our average of 1 per month.

Bring on month 5!


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Month 1 - G2G Challenge Goals

23/01/2018

Our goals at the end of the G2G Challenge are to recruit more staff and extend our opening hours. We hope to achieve this by increasing our new patient numbers, recalls and revenue. Overall, we hope by doing the G2G Challenge it will help us to get a better understanding of all the features EXACT has to offer. We can't wait to begin this new journey in 2018!


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