Elwood Family Dentist

The Elwood Family Dentist is a small private practice, conveniently located just minutes away from Melbourne's CBD. Their primary dentist, Dr Lew Steinberg, is a third generation dentist and has been practising for more than 30 years. The Elwood Family Dentist practice was established in 2010, prior to this they had a clinic in St Kilda. The Elwood Family Dentist team are very committed in providing their patient with the highest professional dental care. With their spa-like environment and friendly service, they want all their patients to leave each visit with a great experience.

1
Month

JUST
Started

2
Month

1.8%
Fail-to-attend rate

18%
Increase in revenue compared to last year

8%
Increase in chair-time utilisation

3
Month

37%
Increase in recall effectiveness

35%
Decrease in Fail-to-attend rate

4.8%
Increase in chair-time utilisation

4
Month

80%
Increase in new patients

25%
Decrease in short-notice cancellations

10%
Increase in chair-time utilisation

5
Month

0.9%
Fail-to-attend rate

6%
Increase in patient revenue

6
Month

0%
Fail-to-attend-rate

Month 6

07/08/2018

We are officially half way through our Good to Great Challenge! The highlights for month 6 were that we had an increase in recall effectiveness and a 0% FTA rate. Within my 4 years working at Elwood Family Dentist, I don't think we have ever achieved zero FTAs in a month.

On another note, Veronika (practice manager) will shortly be heading to Europe for 2 months. Therefore, the challenge will be placed on hold until her return in early October. The rest of the team will continue to implement what we have learnt and hopefully the clinic will continue to head in the right direction.

To be continued in October 😊


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Month 3

30/04/2018

With a little bit of focus, determination and team work, we have managed to increase our recall effectiveness by a whopping 37%!!! Our team is working hard to make sure we are pre-booking appointments, I’ve also registered for next months ‘Best Practice Recalls & Reminders Webinar’ to hopefully gain some more insight and tips.

There has also been an increase in our workflow compliance by 7%, average hourly earnings by 3% and chair time utilisation by 4.8%.

After discussing FTA’s during our last team meeting, we decided a good method to decrease our FTA rate is to start including our cancellation fee in our patient’s apt reminder text messages. We’ve had a good response as our FTA’s have decreased by 35%!

Our Good 2 Great consultant Sam introduced me to a great feature ‘Short Notice Cancellation’ list which we have unfortunately been neglecting. Although it is very useful to fill in any last minute cancellations and white spaces, we are finding it time consuming to enter in the times and days patients are available.

Although we had a lot of improvements this month, we still need to focus on increasing our revenue. We currently made the switch to a new payment plan provider which is much more convenient and allows our patients to have their loans instantly approved, hopefully this way we can convince patients to complete their treatments. We are also going to start looking into patient marketing.


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