Elwood Family Dentist

The Elwood Family Dentist is a small private practice, conveniently located just minutes away from Melbourne's CBD. Their primary dentist, Dr Lew Steinberg, is a third generation dentist and has been practising for more than 30 years. The Elwood Family Dentist practice was established in 2010, prior to this they had a clinic in St Kilda. The Elwood Family Dentist team are very committed in providing their patient with the highest professional dental care. With their spa-like environment and friendly service, they want all their patients to leave each visit with a great experience.

1
Month

JUST
Started

2
Month

1.8%
Fail-to-attend rate

18%
Increase in revenue compared to last year

8%
Increase in chair-time utilisation

3
Month

37%
Increase in recall effectiveness

35%
Decrease in Fail-to-attend rate

4.8%
Increase in chair-time utilisation

4
Month

80%
Increase in new patients

25%
Decrease in short-notice cancellations

10%
Increase in chair-time utilisation

5
Month

0.9%
Fail-to-attend rate

6%
Increase in patient revenue

6
Month

0%
Fail-to-attend-rate

Month 5

25/06/2018

There has been an increase in revenue for the month of May compared to previous months this year, along with a rise in our average hourly earnings. Short notice cancellations and FTAs are also at an all-time low!

Recall effectiveness is still a work in progress and not where I would like it to be. The team are using new strategies to convince patients to pre-book, and as a practice we are going to keep a focus on our recall departures ensuring that we secure patients for their next recall appointment.

I will also be looking into ways to reach out to our existing patients who have gone off the radar, as well as how to attract more new patients as we all know practices constantly need patient growth.

Stay tuned...


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