Porchester Dental

Starting off as a purely NHS practice, Porchester Dental, Nottingham have now been looking to expand their private sector. Recently undergoing new ownership and after almost 21 years as an associate at Porchester Dental, Principal Dentist Mandy Hampson is looking to revamp the practice and grow the business. Follow her journey as Mandy and her team undergo their Good to Great Challenge.

1
Month

84.2%
chair-time utilisation

44
new patients

4.7%
un-booked time

2
Month

71%
workflow compliance

60%
recall effectiveness

4.1%
FTA rate

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Month 2 – Branding and building!

14/07/2017

For myself and the other associate Renata, we have been incredibly busy since the recall automation was set up. We haven't had the need to advertise for new patients due to our own patients returning. In trying to improve and increase the private services, new branding was essential but still keeping the same practice name so not to worry or confuse patients.

Hence, the new logo is a design of the building and over the next 12 months we’ll be decorating and exterior and aesthetic improvements will take place.

We are having a team Day out next Saturday (15th July) at a "it's a knockout type event" so I will have plenty of photos to share of our team!

porchester logo


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Month 1 - Working on front desk processes

12/05/2017

From Monday 8th May every single patient seen was asked for email address and mobile numbers to be updated.

We had a sign put up asking for these details and placed writing cards and pens at reception which were then stapled to the patients consent forms as they went in to the surgeries. It was easier for the nurse to update them in surgery keeping everything confidential and away from a busy reception area.

Reception made sure every patient was asked to book the next recall appointment before leaving. Some patients could not commit due to work schedule and some defined to book but I think overall we booked between 70-75% which was higher than we thought we could manage. 

I've also requested ownership of the Google webpage for the practice, a code is being sent to the practice for me to complete this action, and we are upgrading to the latest version of EXACT today!


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Are you ready to
take the challenge?