Porchester Dental

Starting off as a purely NHS practice, Porchester Dental, Nottingham have now been looking to expand their private sector. Recently undergoing new ownership and after almost 21 years as an associate at Porchester Dental, Principal Dentist Mandy Hampson is looking to revamp the practice and grow the business. Follow her journey as Mandy and her team undergo their Good to Great Challenge.

1
Month

84.2%
chair-time utilisation

44
new patients

4.7%
un-booked time

2
Month

71%
workflow compliance

60%
recall effectiveness

4.1%
FTA rate

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Month 2 – Changing our workflow habits

11/07/2017

The Reception team have been working very hard to change their habits and work from the workflow tab on the reception screen, this will most definitely improve the stats in terms of bookings made and emails collected. Every staff member has become obsessed with collecting mobiles and emails and we are slowly but surely gathering more and more data!

We’re also booking patients for their next recall appointment which has been very well received by most patients as it's been their preference to do so.

We are now trying to concentrate on reducing the white space and I've encouraged every staff member to add patients who require treatment to the short notice list. One dentist is retiring at the end of August so white space may be more apparent in his diary over the next few weeks.


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