Ampthill Dental Practice

Family owned and family run, Ampthill Dental Practice is located in Georgian Market town of Ampthill, and owned by Miss K Saxby whilst being run by daughter Laura Doherty. Established for over 35 years, the practice has been using Software of Excellence for 10 years, but with a recent change of structure are looking to invest their time in the Challenge in order to get to know their business better and grow performance. Priding themselves on their core values of delivering dental care in a relaxed environment for the whole family, follow Laura and her team’s journey as they go from good to great.

View their journey

Month 4 - Over the past few months the practice has achieved a great deal


Our focus over the past months has been to reduce our FTAs and short notice cancellations by sending automated reminders. Our short notice cancellations have improved by 8% and there has been 16% increase in our chair-time utilisation compared to the same time last year. Our constant focus on reducing our FTAs using automated text and e-mail reminders are slowly but surely having a positive impact as can be seen by a reduction in our FTA rate. 

Over the past few months the practice has achieved a great deal. We’ve welcomed three new members of staff including a new dentist. 

Month 3 - Focusing on reducing our FTAs and short notice cancellations

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