We recently started to notice that perhaps we were not using the follow up list effectively. We have been shown how to use it again and it has made a massive difference in how we could best stay on top of contacting patients when they wanted to be contacted. We have also made it job specific; in other words, it will be the responsibility of specific receptionists on specific days to check: follow up list, appointment list, short notice list, online booking list, cancellation list and make sure that dentist have sent out FTA letters for previous day
We have also had a big uptake of new patients which is great! I do believe the reputation manager and further word of mouth is helping with this aspect.