Smile Manchester

Smile Manchester are a mixed practice in the heart of Manchester. Practice Manager Michaela joined the practice in January 2017 along with three new partners to the business. Previously working on R4, Michaela and her team are keen to delve deeper into the practice data and are looking forward to finding out more about Software of Excellence's performance management capabilities.

View their journey

Month 7 - Getting ready for the new GDPR regulations


The practice has started to prepare for the new GDPR regulations coming into force in May 2018, we have incorporated this by using our medical history forms and verbally at reception, we have collected 89.7% of data which I think is a massive achievement to be able to complete so early, the forth surgery is still underway and the predicated finish date is beginning of February 2018.

We are also welcoming a dentist back form maternity leave and hoping to introduce the Clinipad into surgeries. As the manager I am now using MPC more freely and hoping I can finally use MPC independently.

Month 6 - Keeping the cancellation rates low

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