Barnfield Dental Studio

Located in a leafy lane just off Exeter city centre, Barnfield Dental Studio is an award-winning mixed dental practice; co-owned by husband and wife team of dentists. Follow Dalene Theunissen and husband Ruan Kriel's journey as they embark on making the switch to Software of Excellence and begin their journey to greatness

1
Month

79.4%
chair-time utilisation

5.1%
FTA rate

2
Month

86.8%
chair-time utilisation

43%
reduction in un-booked time

46%
debt reduction

3
Month

37
new patients

87.4%
workflow compliance

4.6%
FTA rate

4
Month

21%
increase in private revenue

3.2%
FTA rate

33%
debt reduction

5
Month

2.6%
FTA rate

85
new patients

14%
reduction in un-booked time

6
Month

24%
decrease in SNCs

74%
reduction in un-booked time

15%
increase in utilisation

7
Month

91%
workflow compliance

All KPIs
improved

15%
increase in billable hours

8
Month

3x5*
Google Reviews

Record
chair-time utilisation

3.1%
un-booked time

9
Month

86%
increase in private revenue

35%
increase in recall effectiveness

10
Month

91.4%
chair-time utilisation

2.6%
un-booked time

2.2%
FTA rate

11
Month

91.1%
workflow compliance

3.5%
short notice cancellations

18%
increase in average hourly earnings

Month 5 - Focussing on short notice lists

11/04/2017

We recently started to notice that perhaps we were not using the follow up list effectively. We have been shown how to use it again and it has made a massive difference in how we could best stay on top of contacting patients when they wanted to be contacted. We have also made it job specific; in other words, it will be the responsibility of specific receptionists on specific days to check:  follow up list, appointment list, short notice list, online booking list, cancellation list and make sure that dentist have sent out FTA letters for previous day

We have also had a big uptake of new patients which is great! I do believe the reputation manager and further word of mouth is helping with this aspect.


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