Barnfield Dental Studio

Located in a leafy lane just off Exeter city centre, Barnfield Dental Studio is an award-winning mixed dental practice; co-owned by husband and wife team of dentists. Follow Dalene Theunissen and husband Ruan Kriel's journey as they embark on making the switch to Software of Excellence and begin their journey to greatness

1
Month

79.4%
chair-time utilisation

5.1%
FTA rate

2
Month

86.8%
chair-time utilisation

43%
reduction in un-booked time

46%
debt reduction

3
Month

37
new patients

87.4%
workflow compliance

4.6%
FTA rate

4
Month

21%
increase in private revenue

3.2%
FTA rate

33%
debt reduction

5
Month

2.6%
FTA rate

85
new patients

14%
reduction in un-booked time

6
Month

24%
decrease in SNCs

74%
reduction in un-booked time

15%
increase in utilisation

7
Month

91%
workflow compliance

All KPIs
improved

15%
increase in billable hours

8
Month

3x5*
Google Reviews

Record
chair-time utilisation

3.1%
un-booked time

9
Month

86%
increase in private revenue

35%
increase in recall effectiveness

10
Month

91.4%
chair-time utilisation

2.6%
un-booked time

2.2%
FTA rate

11
Month

91.1%
workflow compliance

3.5%
short notice cancellations

18%
increase in average hourly earnings

All
Recall Effectiveness
New Patients
Patient Marketing
Optimised Diary
Paperless
Clinical Excellence
Employee Empowerment
Performance Management

Month 9 – The power of automated recalls

04/10/2017

Patients are now motivated to book their exams in advance since we have such a good automatic recall system in place… Even though they might not know what they will be doing 6 months ahead, the reminder system sends them an email 4 weeks before the due appointment, a week before again, and then a text message 2 days before. Thus, the patient has plenty of time to reschedule if the appointment no longer suits. The big plus, is that we only pay for the cost of the text. Most patients tend to rearrange their appointment by the time they receive the first email which then gives us plenty of time to fill that slot again.

The main challenge for me was to explain this process to reception to encourage them to keep taking contact details such as emails and up to date mobile numbers from patients. After 9 months in this process, they could start seeing the benefits of their hard work and this motivated them even more to stay on top of this.
 


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Month 3 - Setting FTA target to under 4%

15/02/2017

Because of the robust reminder system (email reminder and text message reminder), it means that our FTA rate has started to reduce gradually. Unfortunately, a system is only as good as the DATA you input, so since our patient details were not up to date everywhere, it has meant that the reminders could not work quite as well as it is intended to.

But we have set our target for updating all mobile phone numbers and email addresses to enable more effective (and cheaper) reminders and recalls.


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take the challenge?