Barnfield Dental Studio

Located in a leafy lane just off Exeter city centre, Barnfield Dental Studio is an award-winning mixed dental practice; co-owned by husband and wife team of dentists. Follow Dalene Theunissen and husband Ruan Kriel's journey as they embark on making the switch to Software of Excellence and begin their journey to greatness

1
Month

79.4%
chair-time utilisation

5.1%
FTA rate

2
Month

86.8%
chair-time utilisation

43%
reduction in un-booked time

46%
debt reduction

3
Month

37
new patients

87.4%
workflow compliance

4.6%
FTA rate

4
Month

21%
increase in private revenue

3.2%
FTA rate

33%
debt reduction

5
Month

2.6%
FTA rate

85
new patients

14%
reduction in un-booked time

6
Month

24%
decrease in SNCs

74%
reduction in un-booked time

15%
increase in utilisation

7
Month

91%
workflow compliance

All KPIs
improved

15%
increase in billable hours

8
Month

3x5*
Google Reviews

Record
chair-time utilisation

3.1%
un-booked time

9
Month

86%
increase in private revenue

35%
increase in recall effectiveness

10
Month

91.4%
chair-time utilisation

2.6%
un-booked time

2.2%
FTA rate

11
Month

91.1%
workflow compliance

3.5%
short notice cancellations

18%
increase in average hourly earnings

All
Recall Effectiveness
New Patients
Patient Marketing
Optimised Diary
Paperless
Clinical Excellence
Employee Empowerment
Performance Management

Month 10 – Close to the end of our challenge

30/10/2017

Well, it is month 10!!! Moving to EXACT has been the single biggest and best change we have made to the practice in the last few years. I would like to focus on further practice management skills in the system and utilising the marketing campaign tools going forward


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Month 9 - Hitting our NHS contract!

26/09/2017

We have been using Software of Excellence for 9 months now so the worst of the teething pains have gone! We ended our NHS financial year on the best terms ever. We noticed at the beginning of the month that we were going to go over our target and discussed it with the associates to try and minimise this. In the end, one or two associates decided to have a few days extra holiday (which they were ecstatic about) and we ended our contract within 0.2% of the contracted value.


Comment

Starting our journey...

01/12/2016

We are hoping for a more automated system which will be able to catch reminders/recalls and be able to highlight issues with NHS courses at an early stage. We wanted to free up reception time to be able to give one to one quality customer service which we are hoping will enhance and grow private revenue.

We also wanted to be able to offer online booking to patients since it seems that in all other industries that clients/patients are able to do more online with managing their appointments; obviously with restrictions so that we can control where and when patients book appointments.

 

 


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Are you ready to
take the challenge?