Barnfield Dental Studio

Now that we are maintaining the UDA target and delegated more responsibility to the clinicians to maintain their own NHS list, we have freed up a lot of time to work on increasing the private revenue and patient experience.

We have also introduced the automated patient check in service for patients it was a very easy integration into SOE.

The previous 6 months have been challenging to say the least, BUT, and this is a big but, SOE has surpassed my expectations with everything it can do. We are really trying to use the system to it’s fullest capacity and it is a lot to learn in 6 months but so worth it!

4 months into the programme and we’re now looking at ‘fine tuning’. Most of the staff have started to get the ‘hang’ of the new system and we can now see our increase in private revenue and also the reduction in debt and FTA’s.

We had a little reception meeting to talk about how individuals use the system and what works for them so that we could all take tips from each other. We discussed the changes we needed to make in bookings and using the work flow so that it will be more of a true reflection of the management of the practice. The reception staff were all enthusiastic because they could see the benefits of the new system starting to work. They especially liked the fact that they can email or text a patient directly from the patient’s file and found it to be a great attribute with a much better ‘paper trail’ of patient communication.

The plan is now to embark on the marketing aspects and we have booked for a discussion in December.

We’re now half way through our financial NHS year and need to make sure that we’re staying on target. We have discovered that there are various great features which can give you an idea of how many UDA’s still need to be performed per clinician for the hours booked according to the diary. It enables us to create extra little slots if required which means that there will be better management of the achieving the UDA’s. I also love the fact that I have made it the clinicians responsibility to check open courses and send off their EDI claims which meant they could take ownership and responsibility for achieving their set goals.