Smile Manchester

The practice has started to prepare for the new GDPR regulations coming into force in May 2018, we have incorporated this by using our medical history forms and verbally at reception, we have collected 89.7% of data which I think is a massive achievement to be able to complete so early, the forth surgery is still underway and the predicated finish date is beginning of February 2018.

We are also welcoming a dentist back form maternity leave and hoping to introduce the Clinipad into surgeries. As the manager I am now using MPC more freely and hoping I can finally use MPC independently.

Three months into the Good to Great Challenge with Software of Excellence and we couldn't be happier with the software and the support which have received. In the past month we have gone ahead and started some promotional campaigns such as tooth whitening and implants. It was a slow start as the practice wasn't fulfilling their side of the job to capture the information such as selecting incorrect service items. SOE helped me get this back on track by offering support and highlighting where the practice was going wrong. After now making these changes, the success of the campaign was checked and highlighted a 650% profit!

We have now sent out our first campaign, which was a great success! We had over 50 replies for the tooth whitening promotion and we have also recently introduced ZOOM whitening to the practice.

Unfortunately some elements of our KPI report wasn't as good as we had hoped, and in the last 30 days we had 156.2 hours of failed appointment (a month’s work!). Work flow compliance is also poor and this has highlighted us to the fact the practice is not taking mobile numbers and emails, therefore we have agreed with our consultant that further training will be given.

The good news I received is we are now estimated to achieve 80% of our UDA target - this is an increase of 8% within one month!

I look forward to my next KPI report, as a new practice manger it’s difficult to know if you are running the practice correctly but when you can visually see improvements it highlights the fact that the practice is improving.