Smile Manchester

Smile Manchester are a mixed practice in the heart of Manchester. Practice Manager Michaela joined the practice in January 2017 along with three new partners to the business. Previously working on R4, Michaela and her team are keen to delve deeper into the practice data and are looking forward to finding out more about Software of Excellence's performance management capabilities.

1
Month

77%
chair-time utilisation

81%
workflow compliance

2
Month

48%
reduction in un-booked time

12%
FTA rate

73%
Recall effectiveness

3
Month

50%
reduction in FTAs

82%
Recall Effectiveness

85.5%
workflow compliance

4
Month

80.1%
Chair-time utilisation

62
new patients

88.4%
workflow compliance

5
Month

85%
increase in private revenue

89.4%
chair-time utilisation

3.2%
un-booked time

1.9%
short notice cancellations

6
Month

231%
increase in private revenue

1.2%
short notice cancellations

86%
recall effectiveness

7
Month

96%
predicted year end UDA

86.7%
chair-time utilisation

89.7%
GDPR consent collection

All
Recall Effectiveness
Patient Marketing
Optimised Diary
Performance Management

Pre go-live - our practice goals

06/03/2017

We are looking to improve our recalls - before taking over the practice, there was no recall system in place, I worked at getting one set up which I did and it worked for a week then stopped working. I now cannot send letter recalls and my current software helpdesk will no longer help me in trying to fix this.

We want to reduce the amount of gaps in the book and hope the recall system will help us to do so. We are also going to start offering more private work at the practice and the owners specialise in something different so we would like to target those patients.

We have made some small steps to try and achieve this and I'm hoping SOE will help with this also as I'm only one person I rely greatly on my computer software so am looking forward to the go-live with EXACT.


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