Smile Manchester

Smile Manchester are a mixed practice in the heart of Manchester. Practice Manager Michaela joined the practice in January 2017 along with three new partners to the business. Previously working on R4, Michaela and her team are keen to delve deeper into the practice data and are looking forward to finding out more about Software of Excellence's performance management capabilities.

1
Month

77%
chair-time utilisation

81%
workflow compliance

2
Month

48%
reduction in un-booked time

12%
FTA rate

73%
Recall effectiveness

3
Month

50%
reduction in FTAs

82%
Recall Effectiveness

85.5%
workflow compliance

4
Month

80.1%
Chair-time utilisation

62
new patients

88.4%
workflow compliance

5
Month

85%
increase in private revenue

89.4%
chair-time utilisation

3.2%
un-booked time

1.9%
short notice cancellations

6
Month

231%
increase in private revenue

1.2%
short notice cancellations

86%
recall effectiveness

7
Month

96%
predicted year end UDA

86.7%
chair-time utilisation

89.7%
GDPR consent collection

All
Recall Effectiveness
Patient Marketing
Optimised Diary
Performance Management

Let me introduce myself...

08/03/2017

My name is Michaela and I am the Practice Manager at Smile Manchester. I have been a dental nurse for 10 years in that time I have used various dental software from tab dental to Arthur then R4 plus.

I spent the last 6 years of my dental nursing career using R4 plus, I recently took a position as a dental manager at a different location, my heart sank when I realised it was the basic R4 and very difficult to navigate compared to its predecessor, the plus version. I was still coming to terms with my new position as well as basic R4 when the partners were thinking of changing the software...my thought at the time was very much NO NO NO.

Alistair (Henry Schein) and Natasha (Software of Excellence) met with myself and the partners to discuss Software of Excellence and EXACT further and during this meeting I started to think YES YES YES.

Software of Excellence have already gone above and beyond and we have not yet had our software transferred. I can ring a number of people who are accessible and always willing to help, I also have my own transition personnel in the form of a Customer Success Consultant who I can contact at any time of the day.

I am very much looking forward to our transition to SOE...


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