Smile Manchester

The practice has managed to keep cancellation rates low 2 consecutive months in a row which has been an ongoing problem, we have just started the work to incorporate a forth surgery as there is a high demand for private treatment at the practice.

Going forward the aim is to reduce the FTA rate at the practice.
 

Failed to attend appointments are an ongoing struggle and as a practice manager it is helpful to gain ideas from an outside source being our consultant. The practice has implemented email, text and even telephone call reminders and yet the failed to attend appointments are still on the increase. Yasmin had some suggestions which we have implemented and hopefully next month we will see some further results.

Since my last blog a lot has changed at the practice… Our first KPI report with our consultant has flagged a lot of improvement, as well as some areas in which the practice still needs to improve on.

Since my first blog the practice has improved its décor and fully transitioned to ‘Smile Manchester’, including a brand new sign that has now gone up outside the practice. Since this has gone up we have really seen an increase in enquiries and had a significant uplift in private treatment.

The major improvement we have seen this month is the increase of booked appointment (we have reduced this by 48% compared to this time last year!) as well as managed to get our chair utilisation time up to 77%. We are also now using Mypractice Cloud to help with the management side. Our practice manager can access the MPC daily / weekly/ monthly which also gives the practice figures on failed appointments, income related and workflow compliance statistics.

At the present time the biggest shock to the practice is that from our tracker we look like we are going to only meet 72% of our NHS target which is a daily worry, but having this information to hand means I can act quickly and not have the January - March rush.

I am looking forward to the future with EXACT and also we are now getting ready to send our first promotional campaign to all patients so I will keep you updated!