The Village Dental Centre

We’ve been really concentrating on hitting our UDA target and although this led to our private revenue taking a bit of a hot, we are now on track so great news. We’ve also just upgraded to EXACT V12.6 so looking forward to seeing the updates.

We have now had two new receptionists start since the beginning of the year so great to see the team growing. After chatting with Andrew we’re thinking about getting them enrolled in the Academy of Excellence Online to ensure they’re up to speed with EXACT and can fully utilise the software from the front desk.

Very happy with the 30% increase in private revenue compared to this month last year! Overall it’s been a great second month on the challenge and have mentioned to Andrew that I would be happy to be a referral site if for anyone looking to make the change to EXACT.

With a focus on Workflow Compliance we have managed to jump from 83% to 87% since last month. We’re definitely going in the right direction but have discussed a more detailed plan with Andrew on improving this further including speaking to our clinicians to ensure they are keeping patients in surgery until they have “charged” treatment to the Workflow so that activities are not “failed” unfairly.

Just had my first call with my success consultant Andrew where we went through our first months’ KPI tracker. Andrew demonstrated the Appointment Workflow Compliance and we agreed that we need a team focus on pre-booking recalls at the front desk as after reviewing the tracker it was clear that our existing process has not been quite as effective as we thought.

Former owner Nigel and I have spent a number of years working together at the practice and it is timely that he wants to take more of a back seat whilst I am looking to grow the business further and extend on traditional dentistry services for our valued patients.

We made the decision to switch from Kodak R4 to Software of Excellence for a number of reasons, with one of the key factors being that I am after a deeper level of reporting on performance figures which I know that SOE can offer.