The Village Dental Centre

The Village Dental Centre is a three surgery, predominantly private practice in the heart of Patcham, Brighton who pride themselves on their core value of delivering pain free dentistry in a relaxed environment. Former professional rugby player, dentist of 12 years and now owner of Village Dental; Shane Rosier documents their transition to Software of Excellence and how he plans to take his practice performance to new levels.

1
Month

88.9%
chair-time utilisation

4.6%
SNCs

83%
workflow compliance

2
Month

1.9%
unbooked time

30%
increase in private revenue

87%
workflow compliance

3
Month

44%
reduction in FTAs

51
new patients

57%
increase in avg. hourly earnings

4
Month

62.5%
reduction in unbooked time

92%
chair-time utilisation

2.7%
SNCs

5
Month

12%
uplift in recall effectiveness

58
new patients

23%
reduction in patient debt

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Employee Empowerment
Performance Management

We made a decision to switch from Kodak R4 to Software of Excellence

07/04/2017

Former owner Nigel and I have spent a number of years working together at the practice and it is timely that he wants to take more of a back seat whilst I am looking to grow the business further and extend on traditional dentistry services for our valued patients.

We made the decision to switch from Kodak R4 to Software of Excellence for a number of reasons, with one of the key factors being that I am after a deeper level of reporting on performance figures which I know that SOE can offer.


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