The Village Dental Centre

The Village Dental Centre is a three surgery, predominantly private practice in the heart of Patcham, Brighton who pride themselves on their core value of delivering pain free dentistry in a relaxed environment. Former professional rugby player, dentist of 12 years and now owner of Village Dental; Shane Rosier documents their transition to Software of Excellence and how he plans to take his practice performance to new levels.

1
Month

88.9%
chair-time utilisation

4.6%
SNCs

83%
workflow compliance

2
Month

1.9%
unbooked time

30%
increase in private revenue

87%
workflow compliance

3
Month

44%
reduction in FTAs

51
new patients

57%
increase in avg. hourly earnings

4
Month

62.5%
reduction in unbooked time

92%
chair-time utilisation

2.7%
SNCs

5
Month

12%
uplift in recall effectiveness

58
new patients

23%
reduction in patient debt

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Employee Empowerment
Performance Management

Month 3 - Concentrating on hitting our UDA target

09/05/2017

We’ve been really concentrating on hitting our UDA target and although this led to our private revenue taking a bit of a hot, we are now on track so great news. We’ve also just upgraded to EXACT V12.6 so looking forward to seeing the updates.


Comment

Month 2 - Great second month on the challenge

28/04/2017

Very happy with the 30% increase in private revenue compared to this month last year! Overall it’s been a great second month on the challenge and have mentioned to Andrew that I would be happy to be a referral site if for anyone looking to make the change to EXACT.


Comment

Month 2 - Focusing on workflow compliance

17/04/2017

With a focus on Workflow Compliance we have managed to jump from 83% to 87% since last month. We’re definitely going in the right direction but have discussed a more detailed plan with Andrew on improving this further including speaking to our clinicians to ensure they are keeping patients in surgery until they have “charged” treatment to the Workflow so that activities are not “failed” unfairly.


Comment

Month 1 - Our first months' KPI tracker

10/04/2017

Just had my first call with my success consultant Andrew where we went through our first months’ KPI tracker. Andrew demonstrated the Appointment Workflow Compliance and we agreed that we need a team focus on pre-booking recalls at the front desk as after reviewing the tracker it was clear that our existing process has not been quite as effective as we thought.


Comment

Are you ready to
take the challenge?