The Village Dental Centre

The Village Dental Centre is a three surgery, predominantly private practice in the heart of Patcham, Brighton who pride themselves on their core value of delivering pain free dentistry in a relaxed environment. Former professional rugby player, dentist of 12 years and now owner of Village Dental; Shane Rosier documents their transition to Software of Excellence and how he plans to take his practice performance to new levels.

1
Month

88.9%
chair-time utilisation

4.6%
SNCs

83%
workflow compliance

2
Month

1.9%
unbooked time

30%
increase in private revenue

87%
workflow compliance

3
Month

44%
reduction in FTAs

51
new patients

57%
increase in avg. hourly earnings

4
Month

62.5%
reduction in unbooked time

92%
chair-time utilisation

2.7%
SNCs

5
Month

12%
uplift in recall effectiveness

58
new patients

23%
reduction in patient debt

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All
Employee Empowerment
Performance Management

Month 3 - The team is growing

01/05/2017

We have now had two new receptionists start since the beginning of the year so great to see the team growing. After chatting with Andrew we’re thinking about getting them enrolled in the Academy of Excellence Online to ensure they’re up to speed with EXACT and can fully utilise the software from the front desk.


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