Success Stories
Read the latest blogs and updates from both practices already on the challenge, and existing Software of Excellence customers who have worked with our consultants to optimise their practice performance. From implementing a best practice recalls strategy to learning how to effectively monitor and boost practice performance, find out how practices just like yours have transformed their business.
Recall Effectiveness
Month 6
As a practice that is currently recruiting for a new dentist to work alongside our dentist Vera, it has been clear that...
Recall Effectiveness
Month 6
We are officially half way through our Good to Great Challenge! The highlights for month 6 were that we had an increase...
Clinical Excellence
Month 5
There has been an increase in revenue for the month of May compared to previous months this year, along with a rise in...
New Patients
Month 4
This month we have seen an increase in chair-time utilisation of 10%, an increase in workflow compliance of 3%, a...
Recall Effectiveness
Month 3
With a little bit of focus, determination and team work, we have managed to increase our recall effectiveness by a...
Optimised Diary
Months 2 and 3
We initially focused on streamlining a few processes for our practice and ensuring some of the basics were optimised...
Performance Management
Month 4 - Making sure we achieve our UDA target
Being able to track our KPIs has allowed us to quantify our vital statistics rather than relying on our gut instincts,...
Performance Management
Month 2 - Positive changes already
Despite it only being the start of our Good to Great journey, we are pleased to already see a few positive changes in...
Patient Marketing
Month 7 - Getting ready for the new GDPR regulations
The practice has started to prepare for the new GDPR regulations coming into force in May 2018, we have incorporated...
Performance Management
Month 4 - Over the past few months the practice has achieved a great deal
Our focus over the past months has been to reduce our FTAs and short notice cancellations by sending automated...
Optimised Diary
Month 6 - Keeping the cancellation rates low
The practice has managed to keep cancellation rates low 2 consecutive months in a row which has been an ongoing...
New Patients
Month 1 - G2G Challenge Goals
Our goals at the end of the G2G Challenge are to recruit more staff and extend our opening hours. We hope to achieve...
New Patients
Month 1 - What are we aiming to achieve?
From a practice manager's point of view, I felt like we needed to take advantage of the Good to Great Challenge to...
Patient Marketing
Month 11 - The success of our tooth whitening campaign!
A couple of months ago we begun a marketing campaign around tooth whitening. We started off with emails and have had...
Performance Management
Month 5 - Setting goals moving forward
The practice is expected to reach 96% of the UDA target and an 85% increase in private revenue since October 2016. This...
Optimised Diary
Month 5 - Focussing on FTA rates
Failed to attend appointments are an ongoing struggle and as a practice manager it is helpful to gain ideas from an...
Optimised Diary
Month 11 – Still needing a focus on cancellations
Short notice cancellations are still an issue and the problem seems to coincide with when the diaries are very full....
Performance Management
Month 5 - Reducing our short notice cancellation rate from 7.5% last month to 1.9% this month
Following our last blog at the practice, we have been working closely with Yasmin to ensure the practice improves month...
Performance Management
Month 4 - Hitting 88% workflow compliance, but now drilling down into more specific targets
In the last few months the practice has achieved a great deal, from increasing our workflow compliance, chair-time...
Optimised Diary
Month 10 - Hitting 91.4% chair-time utilisation!
We’ve hit 91.4% chair-time utilisation! How did we get there? Short notice cancellation book!!! We love it. It is...
Performance Management
Month 10 – Close to the end of our challenge
Well, it is month 10!!! Moving to EXACT has been the single biggest and best change we have made to the practice in the...
Employee Empowerment
Month 9 - Our Saturday training session
On Saturday we held a training session as really needed to ensure everyone was using the software correctly. It went...
Performance Management
Month 3 - Making little tweaks that make a big difference
I have been working closely with my success manager and we have also made some further tweaks which have seen massive...
Recall Effectiveness
Month 3 - Focusing on reducing our FTAs and short notice cancellations
Our focus over the past months has been to reduce our FTAs and short notice cancellations and it seems to be working....
Optimised Diary
Month 9 – Needing a focus on SNC’s
On this month’s call with Andrew we discussed how cancellations are now the single biggest loss of time in the...
Recall Effectiveness
Month 9 – The power of automated recalls
Patients are now motivated to book their exams in advance since we have such a good automatic recall system in place…...
Patient Marketing
Month 3 - Achieving 650% ROI with our new marketing campaign!
Three months into the Good to Great Challenge with Software of Excellence and we couldn't be happier with the software...
Performance Management
Month 9 - Hitting our NHS contract!
We have been using Software of Excellence for 9 months now so the worst of the teething pains have gone! We ended...
New Patients
Month 1 - What are we hoping to achieve in the next 12 months?
I decided to take up the Good to Great Challenge because I know we need to focus on some specific areas – these being...
Recall Effectiveness
Month 2 - Working on our FTA rates
One of the first things that we wanted to address during our challenge, was our rise in FTA rates, which has been...
Performance Management
Month 1 - What are we hoping to achieve in the next 12 months?
SOE asked what we are hoping to achieve over the next 12 months and like any dentist I like lists so here is...
Patient Marketing
Month 2 – Understanding our KPIs
We have now sent out our first campaign, which was a great success! We had over 50 replies for the tooth whitening...
Performance Management
Month 2 – Getting into the swing of things, despite the glitch!
Now a few month’s into using EXACT and I couldn't be happier, the help desk go above and beyond to help all...
All
Month 3 - Team day out
My first team day out premiering our new practice logo! Trying something different like “Its a Knock out!” It...
Optimised Diary
Month 1 – already a lot has changed!
Since my last blog a lot has changed at the practice… Our first KPI report with our consultant has flagged a lot of...
Performance Management
Month 1 - Starting our journey!
We are a long standing, family run, mixed dental practice, established in Ampthill over 35 years ago. My mother has...
All
Meet the team!
A few pictures of the Barnfield Dental Studio team having fun and raising money for some great charity...
Recall Effectiveness
Month 2 – Branding and building!
For myself and the other associate Renata, we have been incredibly busy since the recall automation was set up. We...
Optimised Diary
Month 2 – Changing our workflow habits
The Reception team have been working very hard to change their habits and work from the workflow tab on the reception...
Performance Management
Patient Marketing
Month 8 - Introducing patient marketing
We have recently invested in SOE's campaign plus which is their marketing package. The lovely things is, that you can...
Patient Marketing
Month 8 - Three 5* reviews in two days!
For the 1st time ever we have been able to increase our Google reviews! Previously we had not had any reviews left over...
Clinical Excellence
Month 7 - General catch-up...
Now that we are maintaining the UDA target and delegated more responsibility to the clinicians to maintain their own...
Patient Marketing
Month 7 - Our first marketing campaign!
Very excited about Campaign +… seems to be an extremely easy and cost effective way of personalising our marketing...
Recall Effectiveness
Month 1 - Working on front desk processes
From Monday 8th May every single patient seen was asked for email address and mobile numbers to be updated.
We had a...
Performance Management
Month 3 - Concentrating on hitting our UDA target
We’ve been really concentrating on hitting our UDA target and although this led to our private revenue taking a bit...
Patient Marketing
Month 6 - Online reviews
We have started to notice that we are getting a lot of reviews on kiosk but the patients did not necessarily post the...
Optimised Diary
Month 1 - seeing a difference already!
We are now 5 weeks in and already seeing a pickup in treatment plan acceptance, appointment book filling and referral...
Paperless
We've eliminated the need for paper forms and reduced the storage space
Clinipad has had a terrific impact on the way the whole practice operates. It has eliminated the need for paper forms...
New Patients
The practice is now attracting around 180 new patients every month
The practice is now attracting around 180 new patients every month with 54% booking appointments out of surgery...
Employee Empowerment
Month 3 - The team is growing
We have now had two new receptionists start since the beginning of the year so great to see the team growing. After...
Patient Marketing
Practice revamp
We are currently working on rebranding the practice including the website and freshening up the exterior so the team...
Performance Management
Month 2 - Great second month on the challenge
Very happy with the 30% increase in private revenue compared to this month last year! Overall it’s been a great...
Recall Effectiveness
Pre go-live - our practice goals
We are looking to improve our recalls - before taking over the practice, there was no recall system in place, I...
Patient Marketing
Patients can book an appointment at a time convenient for them
With online booking patients can book themselves an appointment at a time that suits them, without the need to call the...
New Patients
Month 5 - Focussing on short notice lists
We recently started to notice that perhaps we were not using the follow up list effectively. We have been shown how to...
All
Our first meeting with SOE
After being slowly driven to madness by our previous software we realised it was time to change... and along came...
Performance Management
Month 2 - Focusing on workflow compliance
With a focus on Workflow Compliance we have managed to jump from 83% to 87% since last month. We’re definitely going...
Performance Management
Why did we switch?
We made the switch to EXACT for a few reasons, one being the fact you do not have to fill any spaces in the book,...
Patient Marketing
975% return on investment from the first tooth whitening campaign!
Software of Excellence's Patient Marketing Consultants have gone above and beyond to create exciting, well designed...
Clinical Excellence
Month 4 - Team focus on workflow compliance
4 months into the programme and we’re now looking at ‘fine tuning’. Most of the staff have started to get the...
Performance Management
Month 1 - Our first months' KPI tracker
Just had my first call with my success consultant Andrew where we went through our first months’ KPI tracker. Andrew...
Recall Effectiveness
A peace of mind...
Automated recalls is an essential tool for effective practice management, giving me peace of mind that patients aren't...
Performance Management
Why the switch?
Today I was asked by our Challenge Consultant why we made the switch to Software of Excellence. If I'm honest, it's...
Patient Marketing
Month 3 - Jumped to page 1 on Google!
An issue which has concerned me was being on page three of google search! We have now set up reputation...
All
We made a decision to switch from Kodak R4 to Software of Excellence
Former owner Nigel and I have spent a number of years working together at the practice and it is timely that he wants...
Recall Effectiveness
Month 3 - Setting FTA target to under 4%
Because of the robust reminder system (email reminder and text message reminder), it means that our FTA rate has...
Performance Management
The recall process in EXACT made running of the practice more efficient
With ten surgeries across four sites, our administration processes need to be as quick and efficient as possible. The...
Clinical Excellence
Month 3 - Managing our UDA's
We’re now half way through our financial NHS year and need to make sure that we’re staying on target. We have...
All
Let me introduce myself...
My name is Michaela and I am the Practice Manager at Smile Manchester. I have been a dental nurse for 10 years in that...
Treatment Acceptance
The time and confidence to concentrate on dentistry
As a clinician, EXACT gives me the time and confidence to concentrate on dentistry - which is ultimately what I really...
Employee Empowerment
Month 2 - Seeing the benefits!
Well, what can I say!!! All of a sudden, things have improved!! And drastically at that!
The issue was to use the...
Optimised Diary
Month 1 - Combating short notice cancellations
We have now put in a process to fill gaps at 10am each day with short notice cancellations. All of a sudden, we could...
Paperless
Month 1 - Introduction to Mypractice Cloud
This is an absolutely amazing feature giving you a quick once over of all the major issues you want to look at such as...
Employee Empowerment
Completed the purchase!
After 21 years working as an associate at Porchester Dental Practice; along with two partners we have now...
Optimised Diary
Month 1 - Configuring the appointment book
The change over from our previous provider to SOE was not a walk in the park but we were told that it would be a steep...
Paperless
The start - the need to become paperless
We are a small practice with limited storage and therefore wanted a system which will cope with ‘going paperless’...
Performance Management
Starting our journey...
We are hoping for a more automated system which will be able to catch reminders/recalls and be able to highlight issues...
Clinical Excellence
I can now focus on what we need to do from a clinical view
Our efficiency has greatly improved and I can now focus on what we need to do from a clinical point of view. We know...
Paperless
It's a joy to be working as a virtually paperless practice
It took around a year for all signs of paper to be completely gone but it is a joy to be working as a virtually...
Paperless
Saving practice money, time and get patients smiling!
I have not once had the Clinipad returned to me at reception without someone smiling and commenting on it. For a device...
Recall Effectiveness
24% increase in the number of returning patients!
The result for the business has been staggering; from September to December last year we saw a 24% increase in the...
Performance Management
The most valued investment we have made
Our purchase of EXACT is the most valued investment we have made. We couldn't be happier with our purchase of...
Clinical Excellence
Academy helps make practices more productive and profitable!
Every practice I've worked for is different, but they all have one thing in common; that is to have streamlined...
Patient Marketing
We can easily target groups with personalised emails or mailshots
EXACT's ability to support practice marketing is highly effective for private practices. We can easily segment patient...
Performance Management
EXACT helps us to monitor all aspects of the practice's performance
Innovative communication techniques make it easier to stay in contact with patients and because EXACT is such a great...
Paperless
We immediately saw the benefits of going paperless
As many dental practices, we suffered from the familiar problem of our staff having to deal with the...
Optimised Diary
Complete control over appointment scheduling
At first, I was a bit apprehensive about having online booking, as I felt we may lost control of the appointment book....
Performance Management
Automatic recalls has revolutionised our workflow
EXACT's automatic recalls system has revolutionised the work completed by my reception team, who are now able to focus...