Smile Manchester

Smile Manchester are a mixed practice in the heart of Manchester. Practice Manager Michaela joined the practice in January 2017 along with three new partners to the business. Previously working on R4, Michaela and her team are keen to delve deeper into the practice data and are looking forward to finding out more about Software of Excellence's performance management capabilities.

View their journey

Let me introduce myself...


My name is Michaela and I am the Practice Manager at Smile Manchester. I have been a dental nurse for 10 years in that time I have used various dental software from tab dental to Arthur then R4 plus.

I spent the last 6 years of my dental nursing career using R4 plus, I recently took a position as a dental manager at a different location, my heart sank when I realised it was the basic R4 and very difficult to navigate compared to its predecessor, the plus version. I was still coming to terms with my new position as well as basic R4 when the partners were thinking of changing the thought at the time was very much NO NO NO.

Alistair (Henry Schein) and Natasha (Software of Excellence) met with myself and the partners to discuss Software of Excellence and EXACT further and during this meeting I started to think YES YES YES.

Software of Excellence have already gone above and beyond and we have not yet had our software transferred. I can ring a number of people who are accessible and always willing to help, I also have my own transition personnel in the form of a Customer Success Consultant who I can contact at any time of the day.

I am very much looking forward to our transition to SOE...

Why did we switch?

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