Month 1 - Combating short notice cancellations

We have now put in a process to fill gaps at 10am each day with short notice cancellations. All of a sudden, we could see how much revenue we were losing with little gaps here and there. A short notice list was placed together which enabled us to book all the small gaps as well as the bigger gaps. This short notice list has a great feature in such that you can hover over the space, it will tell you which patients can fit that slot from your short notice list, and then you can click to send the patient a text to ask if then would like the gap… if the patient replies ‘book’, then the gap automatically gets filled without any further intervention from reception!!! Still amazes me.