The Village Dental Centre

The Village Dental Centre is a three surgery, predominantly private practice in the heart of Patcham, Brighton who pride themselves on their core value of delivering pain free dentistry in a relaxed environment. Former professional rugby player, dentist of 12 years and now owner of Village Dental; Shane Rosier documents their transition to Software of Excellence and how he plans to take his practice performance to new levels.

View their journey

Month 1 - Our first months' KPI tracker


Just had my first call with my success consultant Andrew where we went through our first months’ KPI tracker. Andrew demonstrated the Appointment Workflow Compliance and we agreed that we need a team focus on pre-booking recalls at the front desk as after reviewing the tracker it was clear that our existing process has not been quite as effective as we thought.

We made a decision to switch from Kodak R4 to Software of Excellence

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Month 2 - Focusing on workflow compliance

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