We’ve hit 91.4% chair-time utilisation! How did we get there? Short notice cancellation book!!! We love it. It is such a great tool and patients love it too.
Easy for reception because they just click on the open slot in the diary and then send a text block out to all suitable patients for the allocated slot. The first patient to reply to the text by saying ‘book’, will then automatically be booked in and receive a text confirmation…
There was some ambiguity and confusion with the first few texts which went out, and we did have to change the wording on the initial text to remind patients that they have to wait for the confirmation before the appointment is guaranteed, but with a bit of testing we now have it perfected!