Despite it only being the start of our Good to Great journey, we are pleased to already see a few positive changes in our clinic. Our earnings compared to last month have increased along with our chair-time utilisation. I am finding it a lot easier using MPC to track our targets/KPIs and it's great being able to display the figures to the team when we have meetings.
This month we have mainly been focusing on updating our website to make it more user-friendly and easier for patients to booking online appointments and trying to pre-book all recalls. For patients who are unable to comply with pre-booking, we have been sending them an SMS with our online booking link so they can do it once they get home.
A new feature we have been utilising is Care Manager, prior to this we found that keeping track of unfinished treatment plans was difficult, whereas now it's very simple. Since it's easier to manage our unfinished treatments, we are calling our patients while the information is still fresh in their mind and the majority of those patients seem to be booking their next treatment.
Overall our first month was good but there is still room for improvement with our recall effectiveness, which will hopefully over time decrease our white space.
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