With a little bit of focus, determination and team work, we have managed to increase our recall effectiveness by a whopping 37%!!! Our team is working hard to make sure we are pre-booking appointments, I’ve also registered for next months ‘Best Practice Recalls & Reminders Webinar’ to hopefully gain some more insight and tips.
There has also been an increase in our workflow compliance by 7%, average hourly earnings by 3% and chair time utilisation by 4.8%.
After discussing FTA’s during our last team meeting, we decided a good method to decrease our FTA rate is to start including our cancellation fee in our patient’s apt reminder text messages. We’ve had a good response as our FTA’s have decreased by 35%!
Our Good 2 Great consultant Sam introduced me to a great feature ‘Short Notice Cancellation’ list which we have unfortunately been neglecting. Although it is very useful to fill in any last minute cancellations and white spaces, we are finding it time consuming to enter in the times and days patients are available.
Although we had a lot of improvements this month, we still need to focus on increasing our revenue. We currently made the switch to a new payment plan provider which is much more convenient and allows our patients to have their loans instantly approved, hopefully this way we can convince patients to complete their treatments. We are also going to start looking into patient marketing.