Ampthill Dental Practice

Family owned and family run, Ampthill Dental Practice is located in Georgian Market town of Ampthill, and owned by Miss K Saxby whilst being run by daughter Laura Doherty. Established for over 35 years, the practice has been using Software of Excellence for 10 years, but with a recent change of structure are looking to invest their time in the Challenge in order to get to know their business better and grow performance. Priding themselves on their core values of delivering dental care in a relaxed environment for the whole family, follow Laura and her team’s journey as they go from good to great.

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Month 3 - Focusing on reducing our FTAs and short notice cancellations


Our focus over the past months has been to reduce our FTAs and short notice cancellations and it seems to be working. Our short notice cancellations have decreased by 15% which in part has been due to sending automated e-mails to our patients a week before their appointments, reminding them that if they need to reschedule their appointment they need to contact the practice with 48 hours’ notice. This e-mail has also allowed us to remind our patients to arrive a few minutes earlier than their appointment to complete any necessary paperwork. Thanks to the automated function of SOE there isn’t any extra pressure on reception to send these e-mails and by giving the practice extra notice that there will be available time in the diary, the reception team has the opportunity to fill the time resulting in an increase of 2.4% in chair utilisation time. These two things, combined with an increase in new patients this month, has led to a very busy month. 

Month 2 - Working on our FTA rates

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Month 4 - Over the past few months the practice has achieved a great deal

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