Smile Manchester

Smile Manchester are a mixed practice in the heart of Manchester. Practice Manager Michaela joined the practice in January 2017 along with three new partners to the business. Previously working on R4, Michaela and her team are keen to delve deeper into the practice data and are looking forward to finding out more about Software of Excellence's performance management capabilities.

View their journey

Month 3 - Making little tweaks that make a big difference


I have been working closely with my success manager and we have also made some further tweaks which have seen massive changes resulting in boosted private income, and also managed to increase our UDA activity by 20% - meaning we are now on track to hit target! 

FTA appointments also started to become an issue, therefore we created some FTA letters in Campaign+ which are now automatically sent to patients meaning our FTA rate has reduced from 11.6% to 5.8% - a massive 50% reduction!! Our email address collection from the workflow has jumped from 37% to 62% which we have been advised is also key in keeping the FTA rate to continue to come down, and gives us a free method of contacting patients!

Using our MPC dashboard I can see the practices success and failings on a daily basis and I am now looking forward to having full access to MPC.

Month 3 - Achieving 650% ROI with our new marketing campaign!

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Month 4 - Hitting 88% workflow compliance, but now drilling down into more specific targets

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