Smile Manchester

Smile Manchester are a mixed practice in the heart of Manchester. Practice Manager Michaela joined the practice in January 2017 along with three new partners to the business. Previously working on R4, Michaela and her team are keen to delve deeper into the practice data and are looking forward to finding out more about Software of Excellence's performance management capabilities.

View their journey

Month 5 - Focussing on FTA rates


Failed to attend appointments are an ongoing struggle and as a practice manager it is helpful to gain ideas from an outside source being our consultant. The practice has implemented email, text and even telephone call reminders and yet the failed to attend appointments are still on the increase. Yasmin had some suggestions which we have implemented and hopefully next month we will see some further results.

Month 5 - Reducing our short notice cancellation rate from 7.5% last month to 1.9% this month

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Month 5 - Setting goals moving forward

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