Month 5 - Focussing on short notice lists

We recently started to notice that perhaps we were not using the follow up list effectively. We have been shown how to use it again and it has made a massive difference in how we could best stay on top of contacting patients when they wanted to be contacted. We have also made it job specific; in other words, it will be the responsibility of specific receptionists on specific days to check:  follow up list, appointment list, short notice list, online booking list, cancellation list and make sure that dentist have sent out FTA letters for previous day

We have also had a big uptake of new patients which is great! I do believe the reputation manager and further word of mouth is helping with this aspect.