Smile Manchester

Smile Manchester are a mixed practice in the heart of Manchester. Practice Manager Michaela joined the practice in January 2017 along with three new partners to the business. Previously working on R4, Michaela and her team are keen to delve deeper into the practice data and are looking forward to finding out more about Software of Excellence's performance management capabilities.

View their journey

Month 5 - Reducing our short notice cancellation rate from 7.5% last month to 1.9% this month


Following our last blog at the practice, we have been working closely with Yasmin to ensure the practice improves month by month. Firstly Yasmin provided training to my reception team using the follow up tab to enable the practice to increase chair-time and reduce short notice cancellation, such a small task and effort proved to work as the practice decreased its short notice cancellation by 5.6% which put us in the top 5% of EXACT users (sigh of relief from the management).

Month 4 - Hitting 88% workflow compliance, but now drilling down into more specific targets

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Month 5 - Focussing on FTA rates

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