Smile Manchester

Smile Manchester are a mixed practice in the heart of Manchester. Practice Manager Michaela joined the practice in January 2017 along with three new partners to the business. Previously working on R4, Michaela and her team are keen to delve deeper into the practice data and are looking forward to finding out more about Software of Excellence's performance management capabilities.

View their journey

Month 6 - Keeping the cancellation rates low


The practice has managed to keep cancellation rates low 2 consecutive months in a row which has been an ongoing problem, we have just started the work to incorporate a forth surgery as there is a high demand for private treatment at the practice.

Going forward the aim is to reduce the FTA rate at the practice.

Month 5 - Setting goals moving forward

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Month 7 - Getting ready for the new GDPR regulations

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