Month 6 - Online reviews

We have started to notice that we are getting a lot of reviews on kiosk but the patients did not necessarily post the reviews when they were contacted via email afterwards. We spoke to the SOE team about reputation manager (who were very helpful!) and we are in the process of automating the review system (in other words, when a patient has been in for an exam, they will automatically get an email to ask them to post a review without us getting involved in it during surgery/ reception time). However, we are setting this up so that they will only be asked once a year to post a review for us so that it does not seem like we harass them. We are hoping that more reviews will directly be posted online; specifically google to enhance our online profile.