Success Stories
Read the latest blogs and updates from both practices already on the challenge, and existing Software of Excellence customers who have worked with our consultants to optimise their practice performance. From implementing a best practice recalls strategy to learning how to effectively monitor and boost practice performance, find out how practices just like yours have transformed their business.
Recall Effectiveness
Month 6
As a practice that is currently recruiting for a new dentist to work alongside our dentist Vera, it has been clear that...
Recall Effectiveness
Month 6
We are officially half way through our Good to Great Challenge! The highlights for month 6 were that we had an increase...
Recall Effectiveness
Month 3
With a little bit of focus, determination and team work, we have managed to increase our recall effectiveness by a...
Recall Effectiveness
Month 3 - Focusing on reducing our FTAs and short notice cancellations
Our focus over the past months has been to reduce our FTAs and short notice cancellations and it seems to be working....
Recall Effectiveness
Month 9 – The power of automated recalls
Patients are now motivated to book their exams in advance since we have such a good automatic recall system in place…...
Recall Effectiveness
Month 2 - Working on our FTA rates
One of the first things that we wanted to address during our challenge, was our rise in FTA rates, which has been...
Recall Effectiveness
Month 2 – Branding and building!
For myself and the other associate Renata, we have been incredibly busy since the recall automation was set up. We...
Recall Effectiveness
Month 1 - Working on front desk processes
From Monday 8th May every single patient seen was asked for email address and mobile numbers to be updated.
We had a...
Recall Effectiveness
Pre go-live - our practice goals
We are looking to improve our recalls - before taking over the practice, there was no recall system in place, I...
Recall Effectiveness
A peace of mind...
Automated recalls is an essential tool for effective practice management, giving me peace of mind that patients aren't...
Recall Effectiveness
Month 3 - Setting FTA target to under 4%
Because of the robust reminder system (email reminder and text message reminder), it means that our FTA rate has...
Recall Effectiveness
24% increase in the number of returning patients!
The result for the business has been staggering; from September to December last year we saw a 24% increase in the...