Success Stories
Read the latest blogs and updates from both practices already on the challenge, and existing Software of Excellence customers who have worked with our consultants to optimise their practice performance. From implementing a best practice recalls strategy to learning how to effectively monitor and boost practice performance, find out how practices just like yours have transformed their business.
Performance Management
Month 4 - Making sure we achieve our UDA target
Being able to track our KPIs has allowed us to quantify our vital statistics rather than relying on our gut instincts,...
Performance Management
Month 2 - Positive changes already
Despite it only being the start of our Good to Great journey, we are pleased to already see a few positive changes in...
Performance Management
Month 4 - Over the past few months the practice has achieved a great deal
Our focus over the past months has been to reduce our FTAs and short notice cancellations by sending automated...
Performance Management
Month 5 - Setting goals moving forward
The practice is expected to reach 96% of the UDA target and an 85% increase in private revenue since October 2016. This...
Performance Management
Month 5 - Reducing our short notice cancellation rate from 7.5% last month to 1.9% this month
Following our last blog at the practice, we have been working closely with Yasmin to ensure the practice improves month...
Performance Management
Month 4 - Hitting 88% workflow compliance, but now drilling down into more specific targets
In the last few months the practice has achieved a great deal, from increasing our workflow compliance, chair-time...
Performance Management
Month 10 – Close to the end of our challenge
Well, it is month 10!!! Moving to EXACT has been the single biggest and best change we have made to the practice in the...
Performance Management
Month 3 - Making little tweaks that make a big difference
I have been working closely with my success manager and we have also made some further tweaks which have seen massive...
Performance Management
Month 9 - Hitting our NHS contract!
We have been using Software of Excellence for 9 months now so the worst of the teething pains have gone! We ended...
Performance Management
Month 1 - What are we hoping to achieve in the next 12 months?
SOE asked what we are hoping to achieve over the next 12 months and like any dentist I like lists so here is...
Performance Management
Month 2 – Getting into the swing of things, despite the glitch!
Now a few month’s into using EXACT and I couldn't be happier, the help desk go above and beyond to help all...
Performance Management
Month 1 - Starting our journey!
We are a long standing, family run, mixed dental practice, established in Ampthill over 35 years ago. My mother has...
Performance Management
Performance Management
Month 3 - Concentrating on hitting our UDA target
We’ve been really concentrating on hitting our UDA target and although this led to our private revenue taking a bit...
Performance Management
Month 2 - Great second month on the challenge
Very happy with the 30% increase in private revenue compared to this month last year! Overall it’s been a great...
Performance Management
Month 2 - Focusing on workflow compliance
With a focus on Workflow Compliance we have managed to jump from 83% to 87% since last month. We’re definitely going...
Performance Management
Why did we switch?
We made the switch to EXACT for a few reasons, one being the fact you do not have to fill any spaces in the book,...
Performance Management
Month 1 - Our first months' KPI tracker
Just had my first call with my success consultant Andrew where we went through our first months’ KPI tracker. Andrew...
Performance Management
Why the switch?
Today I was asked by our Challenge Consultant why we made the switch to Software of Excellence. If I'm honest, it's...
Performance Management
The recall process in EXACT made running of the practice more efficient
With ten surgeries across four sites, our administration processes need to be as quick and efficient as possible. The...
Performance Management
Starting our journey...
We are hoping for a more automated system which will be able to catch reminders/recalls and be able to highlight issues...
Performance Management
The most valued investment we have made
Our purchase of EXACT is the most valued investment we have made. We couldn't be happier with our purchase of...
Performance Management
EXACT helps us to monitor all aspects of the practice's performance
Innovative communication techniques make it easier to stay in contact with patients and because EXACT is such a great...
Performance Management
Automatic recalls has revolutionised our workflow
EXACT's automatic recalls system has revolutionised the work completed by my reception team, who are now able to focus...