Success Stories
Read the latest blogs and updates from both practices already on the challenge, and existing Software of Excellence customers who have worked with our consultants to optimise their practice performance. From implementing a best practice recalls strategy to learning how to effectively monitor and boost practice performance, find out how practices just like yours have transformed their business.
Optimised Diary
Months 2 and 3
We initially focused on streamlining a few processes for our practice and ensuring some of the basics were optimised...
Optimised Diary
Month 6 - Keeping the cancellation rates low
The practice has managed to keep cancellation rates low 2 consecutive months in a row which has been an ongoing...
Optimised Diary
Month 5 - Focussing on FTA rates
Failed to attend appointments are an ongoing struggle and as a practice manager it is helpful to gain ideas from an...
Optimised Diary
Month 11 – Still needing a focus on cancellations
Short notice cancellations are still an issue and the problem seems to coincide with when the diaries are very full....
Optimised Diary
Month 10 - Hitting 91.4% chair-time utilisation!
We’ve hit 91.4% chair-time utilisation! How did we get there? Short notice cancellation book!!! We love it. It is...
Optimised Diary
Month 9 – Needing a focus on SNC’s
On this month’s call with Andrew we discussed how cancellations are now the single biggest loss of time in the...
Optimised Diary
Month 1 – already a lot has changed!
Since my last blog a lot has changed at the practice… Our first KPI report with our consultant has flagged a lot of...
Optimised Diary
Month 2 – Changing our workflow habits
The Reception team have been working very hard to change their habits and work from the workflow tab on the reception...
Optimised Diary
Month 1 - seeing a difference already!
We are now 5 weeks in and already seeing a pickup in treatment plan acceptance, appointment book filling and referral...
Optimised Diary
Month 1 - Combating short notice cancellations
We have now put in a process to fill gaps at 10am each day with short notice cancellations. All of a sudden, we could...
Optimised Diary
Month 1 - Configuring the appointment book
The change over from our previous provider to SOE was not a walk in the park but we were told that it would be a steep...
Optimised Diary
Complete control over appointment scheduling
At first, I was a bit apprehensive about having online booking, as I felt we may lost control of the appointment book....